LibaStyle
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CUSTOMER SERVICE

 


Placing an Order
We strive to make ordering at LibaStyle as quick, and easy as possible.

  1. Browse our four shopping areas, LibaHome, LibaYou, LibaUnique and LibaGifts
  2. Add the item or items, with their description and quantities,  in your shopping cart
  3. Go to Check Out. At this point you’ll be able to review your purchase, make changes, go back to shopping or proceed.
  4. Follow the checkout instructions. Enter your personal, shipping and CC information.
  5. After ordering, you will receive two email confirmations from us. First, we will confirm receipt and processing of your order within a few minutes of ordering. Then, you will be notified when your order ships. A tracking reference will be sent so that you can follow up your order status. You can also go you YOUR ACCOUNT section to check your order information and status.
NOTE: There will be times where an item you ordered is OUT OF STOCK/BACKORDERED. In this case, you will receive an email notifying you of the circumstances and eventual availability. We apologize for this inconvenience. Many backordered items will be restocked. Please email us at info@libastyle.com if you want to be notified when the item becomes available.

Phone Orders
Our goal is to make your shopping experience simple, fast and easy. However, if at any time you prefer to contact us over the phone, please call (305) 416-2918 Monday thru Friday, from 9AM to 5PM EST.

Methods of Payment
We accept American Express, Visa, Master Card and Discover

Sales Tax
Sales taxes are applicable on all FL orders. Taxes may vary by county within the state. Sales taxes are not charged on shipments to gift recipients outside FL.

Gift Certificate
We have LibaStyle Gift Certificates available. They can be issued for any amount desired. They can be found on the Liba Gifts section of the WebSite. Gift Certificates are not taxed. Gift Certificates will be emailed to you or directly to the recipient. To redeem a gift certificate, select a gift and begin the ordering process. You will be asked for your certificate number at checkout.


Gift Wrapping
Your gift will arrive beautifully presented in our charcoal gift box, finished with our signature turquoise stitched ribbon. If desired; your personal message will be handwritten on the attached gift card. Gift Wrapping is available for $5.95.


Shipping
All our orders are normally processed and shipped within 48 hours from the day the order is placed. We use FedEx and UPS to offer the following shipping options:

    • Standard Ground Shipping – orders will be received within 7 to 10 business days.
    • Express shipping –Sent second day or next day options, extra charges will apply

LibaStyle Guarantee
At LibaStyle, we stand behind our products, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with your purchased item, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund you for the original price, minus the shipping, handling, gift wrapping or other charges according to our Returns and Exchanges instructions.
Please note that monogrammed and personalized gifts are not eligible for exchange or refund unless they are damaged.

Returns and Exchanges
LibaStyle is happy to replace a purchased item with another selection, or issue a gift certificate or refund according to our guarantee described above.

In order to facilitate the return of your items you must obtain a Return Authorization (RA) number by emailing us at returns@libastyle.com within 7 days of receiving your order. Please follow these simple steps:

Repack the purchased item in its original packaging, if possible, with the packing slip.

Obtain a Return Authorization (RA) number by emailing returns@libastyle.com.
Include the RA number in the following return shipping address:

LibaStyle
(your Return Authorization number)
444 Brickell Avenue, Suite 422
Miami, FL 33131

For your security, please return your purchased item with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. LibaStyle is not responsible for items damaged or lost in transit.

If you are returning a purchased item because it is damaged, defective or not the correct product, LibaStyle will provide a prepaid UPS return label.

Final Sale Merchandise
No returns will be accepted on Final Sale Merchandise. Final Sale Merchandise is identified on the product page of the website, on the confirmation email and the packing slip. Please contact returns@libastyle.com to inquire about Sale Merchandise Exchanges.

Special Orders, Special items and Personalized Items
Special orders, special items and personalized items cannot be returned or exchanged. These items are identified on the product page of the website, on the confirmation email and the packing slip. These items are final sale only.